As a Customer Care Executive in the travel industry, you will play a crucial role in delivering exceptional customer service to our valued clients. Your main responsibility will be to assist and support customers throughout their travel journey, ensuring their needs are met and any issues are resolved promptly.
Responsibilities:
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Handle incoming customer inquiries via phone, email, and chat
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Provide accurate information regarding travel itineraries, flight bookings, hotel accommodations, and other travel-related services
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Assist customers in making bookings and reservations based on their preferences
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Troubleshoot and resolve customer complaints or issues related to bookings, cancellations, refunds, or any other travel-related matters
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Coordinate with internal departments such as sales, operations, and finance to ensure smooth customer experience
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Maintain a high level of professionalism and empathy while interacting with customers
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Keep up-to-date with industry trends and provide suggestions for improving customer experience
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Handle escalations from customers with patience and efficiency
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Ensure all customer interactions are accurately documented in the CRM system
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Meet individual performance targets based on quality assurance metrics such as response time, resolution time, customer satisfaction ratings, etc.
Requirements:
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Prior experience in a customer service role within the travel industry is preferred
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Excellent communication skills in English (both written and verbal)
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Familiarity with reservation systems or booking platforms is a plus
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Strong problem-solving abilities to provide effective solutions to customer queries or concerns
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Able to work under pressure and handle demanding customers professionally
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Demonstrate empathy towards customers’ needs while maintaining company policies and procedures
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Flexible to work in shifts, including weekends and holidays
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Attention to detail and ability to multitask effectively
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Computer literacy and proficiency in using customer service software and tools
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Passionate about providing exceptional customer service and going the extra mile to ensure customer satisfaction
Join our team and be part of a dynamic travel company that values customer care excellence. Your dedication and commitment will contribute to creating memorable travel experiences for our customers. Apply now!